10. Complaints

    1. Powerbet9ja will endeavour to make a player's experience with us an enjoyable one. However, there may be occasions where a player may feel dissatisfied with the quality of our product/s or of our customer service. A player may raise a complaint by addressing an email to our Customer Service. Your complaint will be escalated to management and we endeavour to handle it within 48 hours of receipt.

    2. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the eGaming CuraƧao